<!DOCTYPE html>
<html>
<head>
    <meta charset="utf-8">
    <meta name="viewport" content="width=device-width,initial-scale=1,maximum-scale=1">
    <meta http-equiv="X-UA-Compatible" content="IE=edge">
    <meta name="csrf-token" content="z1YUwdBrLuUVyuKFMo0mkD9kodznpe6iFf1fqg2c">

    <meta name="google-site-verification" content="XuaD9WTQCpSPIzyCRQSRZ7MENq1I9WY7DGoIDdOmzII" />

    <link rel="apple-touch-icon" sizes="180x180" href="/apple-touch-icon.png">
    <link rel="icon" type="image/png" href="/favicon-32x32.png" sizes="32x32">
    <link rel="icon" type="image/png" href="/favicon-16x16.png" sizes="16x16">
    <link rel="manifest" href="/manifest.json">
    <link rel="mask-icon" href="/safari-pinned-tab.svg" color="#e63130">
    <meta name="theme-color" content="#e63130">

        <meta name="twitter:card" content="summary_large_image" />
    <meta name="twitter:site" content="@serco_inc" />
    <meta name="twitter:title" content="Code of Conduct Welcome Page" />
    <meta name="twitter:description" content="Serco Group Plc" />
    <meta name="twitter:url" content="https//www.serco.com" />
    <meta name="twitter:image" content="https://www.serco.com/images/twitter-logo.png"/>

    
        <title>Code of Conduct Welcome Page</title>

        
        
        
        
    
            <!-- Google Tag Manager -->
        <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start':
                    new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0],
                    j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src=
                    'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f);
            })(window,document,'script','dataLayer','GTM-T44Z8S7');</script>
        <!-- End Google Tag Manager -->
    
            <link type="text/css" rel="stylesheet" href="//fast.fonts.net/cssapi/d22bc417-4683-4b42-8d6b-cc3af5b95f52.css"/>
        <link rel="stylesheet" href="/css/app.css">
    
    
        <script type="text/javascript">
            (function(i, s, o, g, r, a, m) {
                i['GoogleAnalyticsObject'] = r;
                i[r] = i[r] || function() {
                    (i[r].q = i[r].q || []).push(arguments)
                }, i[r].l = 1 * new Date();
                a = s.createElement(o),
                    m = s.getElementsByTagName(o)[0];
                a.async = 1;
                a.src = g;
                m.parentNode.insertBefore(a, m)
            })(window, document, 'script', 'https://www.google-analytics.com/analytics.js', 'ga');
            ga('create', 'UA-3612238-1', 'serco.com');
            ga('send', 'pageview');
        </script>

    
</head>

<body class="tid-33 pid-786 show-cookie-warning generic">

    <!-- Google Tag Manager (noscript) -->
    <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-T44Z8S7" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript>
    <!-- End Google Tag Manager (noscript) -->

<div class="menu-overlay"></div>

<div class="search-overlay">

    <div class="search-container">
        <button type="button" class="close-button icon-button"><i class="icon-close-white">Close</i></button>

        <form method="get" action="https://www.serco.com/search">
            <input type="text" name="keywords">
            <button type="submit" class="icon-button"><i class="icon-search-submit">Search</i></button>
        </form>
    </div>

</div>


<div class="video-overlay">
    <div class="video-container">
        <div class="video-content" data-video-close="true">
            <div class="video-player"></div>
        </div>
    </div>
</div>

    <div class="cookie-warning" data-version="1">
        <div class="cookie-warning-container">
            <button type="button" class="icon-button"><i class="icon-close-white">Close</i></button>

            <div class="cookie-warning-content">
                <p>By using this website you consent to our use of cookies. For more information on cookies see our <a href="/cookie-statement">Cookie Statement</a>.</p>

            </div>

        </div>
    </div>


<header>

    <nav class="topnav">
        <div class="container">

            <div class="secondary-nav">

                <ul class="social">
                                            <li><a href="https://twitter.com/SercoGroup" class="twitter"><i class="icon-twitter">Twitter</i></a></li>
                                                                                    <li><a href="https://www.linkedin.com/company/serco" class="linkedin"><i class="icon-linkedin">LinkedIn</i></a></li>
                                                                <li><a href="https://www.youtube.com/user/sercovideo" class="youtube"><i class="icon-youtube">Youtube</i></a></li>
                                    </ul>

                <div class="regionnav">

                    <select name="region_select" class="select2 region-select" data-dropdown-class="region-dropdown" data-select2-class="region-select">
                                                                                <option value="/" ) selected >Group</option>
                                                                                <option value="/aspac" >Asia Pacific</option>
                                                                                <option value="/me" >Middle East</option>
                                                                                <option value="/na" >North America</option>
                                                                                <option value="/uk" >UK &amp; Europe</option>
                                            </select>

                </div>

            </div>

        </div>
    </nav>

    <div class="mainnav-outer">
        <nav class="mainnav">
            <div class="brand-logo">
                <a href="/"><img src="/images/brand-logo.png" alt="Serco"></a>
            </div>
            <div class="mobile-nav">
                <div class="search">
                    <form method="get" action="/search">
                        <input type="text" name="keywords" value="" placeholder="Search" class="form-control keywords">
                        <button type="submit" class="icon-button"><i class="icon-search-submit">Search</i></button>
                    </form>
                </div>
                <button class="search"><i class="icon-search-large">Search</i></button>
                <button class="nav">
                    <span>Menu</span>
                    <i class="icon-menu">Menu</i>
                    <i class="icon-menu-white"></i>
                </button>
            </div>
        </nav>
    </div>

    <div class="popup-mobile-nav">
        <div class="popup-mobile-nav-inner">

            <div class="level level-one">
                <ul>
                                                                                                <li class="primary"><a href="/">Home</a></li>
                                                                                                                        <li class="primary"><a href="/about">About Us</a></li>
                                                                                                                        <li class="primary"><a href="#level2-main-navigation-sector-expertise">Our Work <i class="icon-more-grey"></i></a></li>
                                                                                                                        <li class="primary"><a href="#level2-main-navigation-investor-relations">Investors <i class="icon-more-grey"></i></a></li>
                                                                                                                        <li class="primary"><a href="/news/">News and Media</a></li>
                                                                                                                        <li class="primary"><a href="/careers">Careers</a></li>
                                                                                                                        <li class="primary"><a href="/contact-us">Contact Us</a></li>
                                                            </ul>
            </div>

            <div class="level level-two">
                                                                                                                                    <ul id="level2-main-navigation-sector-expertise">
                            <li class="back"><a href=""><i class="icon-back-small-grey"></i> Back</a></li>
                                                                                                                                <li class="primary"><a href="/sector-expertise/citizen-services">Citizen Services</a></li>
                                                                                                                                                                <li class="primary"><a href="/sector-expertise/defence">Defence</a></li>
                                                                                                                                                                <li class="primary"><a href="/sector-expertise/healthcare">Healthcare</a></li>
                                                                                                                                                                <li class="primary"><a href="/sector-expertise/immigration">Immigration</a></li>
                                                                                                                                                                <li class="primary"><a href="/sector-expertise/justice">Justice</a></li>
                                                                                                                                                                <li class="primary"><a href="/sector-expertise/transport">Transport</a></li>
                                                                                    </ul>
                                                                                <ul id="level2-main-navigation-investor-relations">
                            <li class="back"><a href=""><i class="icon-back-small-grey"></i> Back</a></li>
                                                                                                                                <li class="primary"><a href="/investors">Information for Investors</a></li>
                                                                                                                                                                <li class="primary"><a href="/news/media-releases/2018/serco-group-plc-full-year-results-2017">Full Year Results 2017</a></li>
                                                                                                                                                                <li class="primary"><a href="/investors/results-reports-events">Results, Reports, Presentations and Events</a></li>
                                                                                                                                                                <li class="primary"><a href="/investors/regulatory-news">Regulatory News</a></li>
                                                                                                                                                                <li class="primary"><a href="/investors/financial-calendar">Financial Calendar</a></li>
                                                                                                                                                                <li class="primary"><a href="/investors/institutional-investor-corporate-access">Institutional Investor Corporate Access</a></li>
                                                                                                                                                                <li class="primary"><a href="/investors/share-price-data">Share Price Data</a></li>
                                                                                                                                                                <li class="primary"><a href="/investors/shareholder-information">Shareholder Information</a></li>
                                                                                                                                                                <li class="primary"><a href="/investors/american-depositary-receipt-program">American Depositary Receipt (ADR) Program</a></li>
                                                                                                                                                                <li class="primary"><a href="/about/the-board-and-governance/remuneration-information">Remuneration Information</a></li>
                                                                                                                                                                <li class="primary"><a href="/investors/investor-contacts">Key Contacts</a></li>
                                                                                    </ul>
                                                                                                                                                            </div>

            <div class="level level-three">
                                                                                                                                                                                                                                                                                        </div>

        </div>
    </div>

</header>


    
    <main>

                    <section class="news-section  ">
                                    <ul class="breadcrumbs"><li class="breadcrumb"><a href="/">Home</a></li><li class='divider'>/</li><li class="breadcrumb"><a href="https://www.serco.com/about">About</a></li><li class='divider'>/</li><li class="breadcrumb current"><span>Serco Code of Conduct</span></li></ul>
                
                                    <div class="news-heading ">

                                                    <h1>Welcome to Serco&#039;s Code of Conduct</h1>
                        
                        
                            
                    </div>
                
                
                    <div class="news-content">

                        <div class="news-article">

                            
                            
                            
                                                                                                    
                                                                    <div class="news-article-body text-area">

                                        
                                            
                                                <p>Welcome to Serco&#39;s Code of Conduct online. Our Code makes clear the standards and behaviours expected of everyone who works for and on behalf of Serco. This has been created to provide universal access of Our Code to them.</p>


                                            
                                            <div class="video-content-container">

                                                <p><iframe allowfullscreen="" allowtransparency="true" frameborder="0" height="439" id="vzvd-12529094" mozallowfullscreen="" name="vzvd-12529094" src="//view.vzaar.com/12529094/player" title="video player" type="text/html" webkitallowfullscreen="" width="768"></iframe></p>


                                                <div class="video-content-link-container">
                                                    <a href="?language=mandarin">官話/官话</a>
                                                    <a href="?language=french">Français</a>
                                                    <a href="?language=german">Deutsche</a>
                                                    <a href="?language=polish">Polskie</a>
                                                    <a href="?language=spanish">Español</a>
                                                    <a href="?language=english">English</a>
                                                </div>

                                            </div>

                                        
                                        <p>As you know, you and I are paid to provide public services. &nbsp;Whether it be in a hospital, in a prison, at an air force base, on a railway, or in our central services groups who support our contracts, we get paid by taxpayers to provide services that are really important to the country and to the people who rely on them. &nbsp;Often we are supporting people at really difficult times in their lives, be they asylum seekers, prisoners, the unemployed or the sick.</p>

<p>It is therefore absolutely essential that we maintain the highest standards of behaviour in delivering these services. &nbsp;In our business, values really matter. &nbsp;They matter because our customers and service-users have to be able to trust that we will deliver our work with care and pride and that we will constantly try and improve what we do. &nbsp;Which is why you will see on the walls of many Serco offices our four values of Trust, Care, Innovation and Pride.</p>

<p>Trust means that we deliver on our promises; are open, straightforward and honest; do the right thing; and take personal responsibility for getting things done.</p>

<p>Care means that we take care of each other, and those we serve, and we aim to make a positive difference to people&rsquo;s lives.</p>

<p>Innovation means that we share our knowledge and experience and embrace change, knowing that if we don&rsquo;t provide innovation and value for money to our customers, our competitors will.</p>

<p>Pride means that we know that the work we do is important, and we take pride in doing it well.</p>

<p>To help bring our values to life in a tangible way, we have written a Code of Conduct, which describes the standards and behaviours we expect of people who work for Serco. &nbsp;It does not cover all situations, but I hope you will find it useful as a description of the standards you must meet and the types of behaviour we expect to see in our interactions with colleagues, with service users, with suppliers and with the wider community.</p>

<p>So please read our Code of Conduct carefully and abide by it. &nbsp;You will have all my support if you do, and none if you do not.<br />
&nbsp;</p>

<p><img alt="" src="/media/1338/1338.original.jpg" style="height:66px; width:150px" /></p>

<p><strong>Rupert Soames</strong><br />
Group Chief Executive<br />
Serco Group plc<br />
and proud of it</p>

<p>&nbsp;</p>


                                        
                                    </div>
                                                            
                            
                            
                            

                            
                                                                                                    
                            
                            
                            
                            
                            
                        </div>

                                                    <div class="news-sidebar">

                                <div class="quicklinks-section">

                    <h3 class="heading-red">Code of Conduct</h3>
        
                    <ul class="quicklinks">
                                                        <li>
                        <a href="/about/serco-code-of-conduct/our-code" class="wrap">
                            Our Code
                            <i class="icon-more"></i>                        </a>
                    </li>
                                                        <li>
                        <a href="/about/culture-and-values" class="wrap">
                            Our Values
                            <i class="icon-more"></i>                        </a>
                    </li>
                                                        <li>
                        <a href="/about/serco-code-of-conduct/our-people" class="wrap">
                            Our People
                            <i class="icon-more"></i>                        </a>
                    </li>
                                                        <li>
                        <a href="/about/serco-code-of-conduct/our-business" class="wrap">
                            Our Business
                            <i class="icon-more"></i>                        </a>
                    </li>
                                                        <li>
                        <a href="/about/serco-code-of-conduct/our-information" class="wrap">
                            Our Information
                            <i class="icon-more"></i>                        </a>
                    </li>
                                                        <li>
                        <a href="/about/serco-code-of-conduct/living-our-code" class="wrap">
                            Living our Code
                            <i class="icon-more"></i>                        </a>
                    </li>
                            </ul>
        
        
        
    </div>


    <div class="quicklinks-section">

        
                    <ul class="quicklinks">
                                                        <li>
                        <a href="/about/serco-code-of-conduct/downloads" class="wrap">
                            Download Our Code and Related Materials
                            <i class="icon-more"></i>                        </a>
                    </li>
                                                        <li>
                        <a href="/about/serco-code-of-conduct/our-code/speak-up" class="wrap">
                            Speak Up!
                            <i class="icon-more"></i>                        </a>
                    </li>
                            </ul>
        
        
        
    </div>


                                
                            </div>
                        
                    </div>

                

            </section>
        
        
        
        
        
        
    </main>



<footer>
    <div class="footer-content">

        <div>
            <div class="footer-half">

                <div class="footer-column">
                    
                        <input id="vb-about-us-overview" type="checkbox" class="visibility-toggle">
                        <h3>
                            <label for="vb-about-us-overview">About Us Overview</label>
                            <i class="icon-upchevron"></i>
                            <i class="icon-downchevron"></i>
                        </h3>

                        <ul class="visibility-toggle-panel">
                                                                                            <li><a href="/about">About Us</a></li>
                                                                                            <li><a href="/about/our-strategy">Our Strategy</a></li>
                                                                                            <li><a href="/about/culture-and-values">Our Values</a></li>
                                                                                            <li><a href="/about/serco-code-of-conduct">Code of Conduct</a></li>
                                                                                            <li><a href="/about/business-relationships">Business Relationships</a></li>
                                                                                            <li><a href="/about/corporate-responsibility">Corporate Responsibility</a></li>
                                                                                            <li><a href="/about/the-board-and-governance">Board and Governance</a></li>
                                                                                            <li><a href="/about/office-locations">Office Locations</a></li>
                                                                                            <li><a href="/about/corporate-responsibility/slavery-and-human-trafficking-statement">Slavery and human trafficking statement</a></li>
                                                                                            <li><a href="/about/corporate-responsibility/tax-strategy">Tax Strategy</a></li>
                                                    </ul>

                                    </div>

                <div class="footer-column">
                    
                        <input id="vb-information-for-investors" type="checkbox" class="visibility-toggle">
                        <h3>
                            <label for="vb-information-for-investors">Information for Investors</label>
                            <i class="icon-upchevron"></i>
                            <i class="icon-downchevron"></i>
                        </h3>

                        <ul class="visibility-toggle-panel">
                                                                                            <li><a href="/investors/">Investors page</a></li>
                                                                                            <li><a href="/investors/results-reports-events">Results, Reports, Presentations and Events</a></li>
                                                                                            <li><a href="/investors/financial-calendar">Financial Calendar</a></li>
                                                                                            <li><a href="/investors/regulatory-news">Regulatory News</a></li>
                                                                                            <li><a href="/investors/share-price-data">Share Price Information</a></li>
                                                                                            <li><a href="/investors/shareholder-information">Shareholder Information</a></li>
                                                    </ul>

                                    </div>

            </div>

            <div class="footer-half">

                <div class="footer-column">
                    
                        <input id="vb-careers" type="checkbox" class="visibility-toggle">
                        <h3>
                            <label for="vb-careers">Careers</label>
                            <i class="icon-upchevron"></i>
                            <i class="icon-downchevron"></i>
                        </h3>

                        <ul class="visibility-toggle-panel">
                                                                                            <li><a href="/careers">Search and Apply for a Job</a></li>
                                                                                            <li><a href="/careers/why-work-for-serco">Why Work for Serco?</a></li>
                                                                                            <li><a href="/careers/recruitment-agencies">Recruitment Agencies</a></li>
                                                    </ul>

                    
                        <input id="vb-media" type="checkbox" class="visibility-toggle">
                        <h3>
                            <label for="vb-media">Media</label>
                            <i class="icon-upchevron"></i>
                            <i class="icon-downchevron"></i>
                        </h3>

                        <ul class="visibility-toggle-panel">
                                                                                            <li><a href="/news/">News and Media</a></li>
                                                                                            <li><a href="/news/media-releases">Search Media Releases</a></li>
                                                                                            <li><a href="/news/media-releases">Media Contacts</a></li>
                                                    </ul>

                                    </div>

                <div class="footer-column">
                    
                        <input id="vb-global-homepages" type="checkbox" class="visibility-toggle">
                        <h3>
                            <label for="vb-global-homepages">Global Homepages</label>
                            <i class="icon-upchevron"></i>
                            <i class="icon-downchevron"></i>
                        </h3>

                        <ul class="visibility-toggle-panel">
                                                                                            <li><a href="/aspac">ASPAC</a></li>
                                                                                            <li><a href="/me">Middle East</a></li>
                                                                                            <li><a href="/na">North America</a></li>
                                                                                            <li><a href="/uk">United Kingdom &amp; Europe</a></li>
                                                    </ul>

                    
                        <input id="vb-contact-information" type="checkbox" class="visibility-toggle">
                        <h3>
                            <label for="vb-contact-information">Contact information</label>
                            <i class="icon-upchevron"></i>
                            <i class="icon-downchevron"></i>
                        </h3>

                        <ul class="visibility-toggle-panel">
                                                                                            <li><a href="/contact-us">Contact details</a></li>
                                                                                            <li><a href="/about/office-locations">Office Locations</a></li>
                                                    </ul>

                    
                        <input id="vb-follow-us" type="checkbox" class="visibility-toggle">
                        <h3>
                            <label for="vb-follow-us">Follow us</label>
                            <i class="icon-upchevron"></i>
                            <i class="icon-downchevron"></i>
                        </h3>

                        <ul class="visibility-toggle-panel">
                                                                                            <li><a href="https://www.linkedin.com/company/serco">Linkedin</a></li>
                                                                                            <li><a href="https://www.youtube.com/user/sercovideo">You Tube</a></li>
                                                                                            <li><a href="https://twitter.com/sercogroup">Twitter</a></li>
                                                    </ul>

                                    </div>

            </div>
        </div>

        <div class="legal">
            <ul>
                                                        <li><a href="/privacy-policy">Legal Privacy Policy</a></li>
                                                        <li><a href="/cookie-statement">Cookie Statement</a></li>
                                                        <li><a href="/copyright">Copyright</a></li>
                                                        <li><a href="/accessibility">Accessibility</a></li>
                            </ul>
        </div>
            </div>
</footer>


    <script src="/js/all.js"></script>
    <script type="text/javascript" src="https://addevent.com/libs/atc/1.6.1/atc.min.js" async defer></script>
    <script type="text/javascript">
        window.addeventasync = function(){
            addeventatc.settings({
                license    : "aYuhOlowpztUKqJYSmnl14731"
//            mouse      : false,
//            css        : true,
//            outlook    : {show:true, text:"Outlook"},
//            google     : {show:true, text:"Google <em>(online)</em>"},
//            yahoo      : {show:true, text:"Yahoo <em>(online)</em>"},
//            outlookcom : {show:true, text:"Outlook.com <em>(online)</em>"},
//            appleical  : {show:true, text:"Apple Calendar"},
//            facebook   : {show:true, text:"Facebook Event"},
//            dropdown   : {order:"outlook,google,appleical"}
            });
        };
    </script>

</body>
</html>
