<!DOCTYPE html>
<html>
<head>
    <meta charset="utf-8">
    <meta name="viewport" content="width=device-width,initial-scale=1,maximum-scale=1">
    <meta http-equiv="X-UA-Compatible" content="IE=edge">
    <meta name="csrf-token" content="z1YUwdBrLuUVyuKFMo0mkD9kodznpe6iFf1fqg2c">

    <meta name="google-site-verification" content="XuaD9WTQCpSPIzyCRQSRZ7MENq1I9WY7DGoIDdOmzII" />

    <link rel="apple-touch-icon" sizes="180x180" href="/apple-touch-icon.png">
    <link rel="icon" type="image/png" href="/favicon-32x32.png" sizes="32x32">
    <link rel="icon" type="image/png" href="/favicon-16x16.png" sizes="16x16">
    <link rel="manifest" href="/manifest.json">
    <link rel="mask-icon" href="/safari-pinned-tab.svg" color="#e63130">
    <meta name="theme-color" content="#e63130">

        <meta name="twitter:card" content="summary_large_image" />
    <meta name="twitter:site" content="@serco_inc" />
    <meta name="twitter:title" content="Citizen Services" />
    <meta name="twitter:description" content="Serco Group Plc" />
    <meta name="twitter:url" content="https//www.serco.com" />
    <meta name="twitter:image" content="https://www.serco.com/media/973/973.original.jpg?1479723618"/>

    
        <title>Citizen Services</title>

        
        
        
        
    
            <!-- Google Tag Manager -->
        <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start':
                    new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0],
                    j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src=
                    'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f);
            })(window,document,'script','dataLayer','GTM-T44Z8S7');</script>
        <!-- End Google Tag Manager -->
    
            <link type="text/css" rel="stylesheet" href="//fast.fonts.net/cssapi/d22bc417-4683-4b42-8d6b-cc3af5b95f52.css"/>
        <link rel="stylesheet" href="/css/app.css">
    
    
        <script type="text/javascript">
            (function(i, s, o, g, r, a, m) {
                i['GoogleAnalyticsObject'] = r;
                i[r] = i[r] || function() {
                    (i[r].q = i[r].q || []).push(arguments)
                }, i[r].l = 1 * new Date();
                a = s.createElement(o),
                    m = s.getElementsByTagName(o)[0];
                a.async = 1;
                a.src = g;
                m.parentNode.insertBefore(a, m)
            })(window, document, 'script', 'https://www.google-analytics.com/analytics.js', 'ga');
            ga('create', 'UA-3612238-1', 'serco.com');
            ga('send', 'pageview');
        </script>

    
</head>

<body class="tid-33 pid-68 show-cookie-warning generic">

    <!-- Google Tag Manager (noscript) -->
    <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-T44Z8S7" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript>
    <!-- End Google Tag Manager (noscript) -->

<div class="menu-overlay"></div>

<div class="search-overlay">

    <div class="search-container">
        <button type="button" class="close-button icon-button"><i class="icon-close-white">Close</i></button>

        <form method="get" action="https://www.serco.com/search">
            <input type="text" name="keywords">
            <button type="submit" class="icon-button"><i class="icon-search-submit">Search</i></button>
        </form>
    </div>

</div>


<div class="video-overlay">
    <div class="video-container">
        <div class="video-content" data-video-close="true">
            <div class="video-player"></div>
        </div>
    </div>
</div>

    <div class="cookie-warning" data-version="1">
        <div class="cookie-warning-container">
            <button type="button" class="icon-button"><i class="icon-close-white">Close</i></button>

            <div class="cookie-warning-content">
                <p>By using this website you consent to our use of cookies. For more information on cookies see our <a href="/cookie-statement">Cookie Statement</a>.</p>

            </div>

        </div>
    </div>


<header>

    <nav class="topnav">
        <div class="container">

            <div class="secondary-nav">

                <ul class="social">
                                            <li><a href="https://twitter.com/SercoGroup" class="twitter"><i class="icon-twitter">Twitter</i></a></li>
                                                                                    <li><a href="https://www.linkedin.com/company/serco" class="linkedin"><i class="icon-linkedin">LinkedIn</i></a></li>
                                                                <li><a href="https://www.youtube.com/user/sercovideo" class="youtube"><i class="icon-youtube">Youtube</i></a></li>
                                    </ul>

                <div class="regionnav">

                    <select name="region_select" class="select2 region-select" data-dropdown-class="region-dropdown" data-select2-class="region-select">
                                                                                <option value="/" ) selected >Group</option>
                                                                                <option value="/aspac" >Asia Pacific</option>
                                                                                <option value="/me" >Middle East</option>
                                                                                <option value="/na" >North America</option>
                                                                                <option value="/uk" >UK &amp; Europe</option>
                                            </select>

                </div>

            </div>

        </div>
    </nav>

    <div class="mainnav-outer">
        <nav class="mainnav">
            <div class="brand-logo">
                <a href="/"><img src="/images/brand-logo.png" alt="Serco"></a>
            </div>
            <div class="mobile-nav">
                <div class="search">
                    <form method="get" action="/search">
                        <input type="text" name="keywords" value="" placeholder="Search" class="form-control keywords">
                        <button type="submit" class="icon-button"><i class="icon-search-submit">Search</i></button>
                    </form>
                </div>
                <button class="search"><i class="icon-search-large">Search</i></button>
                <button class="nav">
                    <span>Menu</span>
                    <i class="icon-menu">Menu</i>
                    <i class="icon-menu-white"></i>
                </button>
            </div>
        </nav>
    </div>

    <div class="popup-mobile-nav">
        <div class="popup-mobile-nav-inner">

            <div class="level level-one">
                <ul>
                                                                                                <li class="primary"><a href="/">Home</a></li>
                                                                                                                        <li class="primary"><a href="/about">About Us</a></li>
                                                                                                                        <li class="primary"><a href="#level2-main-navigation-sector-expertise">Our Work <i class="icon-more-grey"></i></a></li>
                                                                                                                        <li class="primary"><a href="#level2-main-navigation-investor-relations">Investors <i class="icon-more-grey"></i></a></li>
                                                                                                                        <li class="primary"><a href="/news/">News and Media</a></li>
                                                                                                                        <li class="primary"><a href="/careers">Careers</a></li>
                                                                                                                        <li class="primary"><a href="/contact-us">Contact Us</a></li>
                                                            </ul>
            </div>

            <div class="level level-two">
                                                                                                                                    <ul id="level2-main-navigation-sector-expertise">
                            <li class="back"><a href=""><i class="icon-back-small-grey"></i> Back</a></li>
                                                                                                                                <li class="primary"><a href="/sector-expertise/citizen-services">Citizen Services</a></li>
                                                                                                                                                                <li class="primary"><a href="/sector-expertise/defence">Defence</a></li>
                                                                                                                                                                <li class="primary"><a href="/sector-expertise/healthcare">Healthcare</a></li>
                                                                                                                                                                <li class="primary"><a href="/sector-expertise/immigration">Immigration</a></li>
                                                                                                                                                                <li class="primary"><a href="/sector-expertise/justice">Justice</a></li>
                                                                                                                                                                <li class="primary"><a href="/sector-expertise/transport">Transport</a></li>
                                                                                    </ul>
                                                                                <ul id="level2-main-navigation-investor-relations">
                            <li class="back"><a href=""><i class="icon-back-small-grey"></i> Back</a></li>
                                                                                                                                <li class="primary"><a href="/investors">Information for Investors</a></li>
                                                                                                                                                                <li class="primary"><a href="/news/media-releases/2018/serco-group-plc-full-year-results-2017">Full Year Results 2017</a></li>
                                                                                                                                                                <li class="primary"><a href="/investors/results-reports-events">Results, Reports, Presentations and Events</a></li>
                                                                                                                                                                <li class="primary"><a href="/investors/regulatory-news">Regulatory News</a></li>
                                                                                                                                                                <li class="primary"><a href="/investors/financial-calendar">Financial Calendar</a></li>
                                                                                                                                                                <li class="primary"><a href="/investors/institutional-investor-corporate-access">Institutional Investor Corporate Access</a></li>
                                                                                                                                                                <li class="primary"><a href="/investors/share-price-data">Share Price Data</a></li>
                                                                                                                                                                <li class="primary"><a href="/investors/shareholder-information">Shareholder Information</a></li>
                                                                                                                                                                <li class="primary"><a href="/investors/american-depositary-receipt-program">American Depositary Receipt (ADR) Program</a></li>
                                                                                                                                                                <li class="primary"><a href="/about/the-board-and-governance/remuneration-information">Remuneration Information</a></li>
                                                                                                                                                                <li class="primary"><a href="/investors/investor-contacts">Key Contacts</a></li>
                                                                                    </ul>
                                                                                                                                                            </div>

            <div class="level level-three">
                                                                                                                                                                                                                                                                                        </div>

        </div>
    </div>

</header>


    <div class="hero">

                    <div style="background-image: url('/media/973/973.original.jpg?1479723618');">

                <div class="hero__container">
                    <div class="hero__content">

                        <h1>Citizen Services</h1>

                        <p class="description">From contact centres and complex case management to the administration of flagship employment and health programmes to the operation of local waste management and leisure services, we are committed to delivering better government services to citizens.</p>

                                                    <p class="caption"></p>
                        
                        
                        
                    </div>
                </div>

            </div>
        
    </div>

    <main>

                    <section class="news-section  ">
                                    <ul class="breadcrumbs"><li class="breadcrumb"><a href="/">Home</a></li><li class='divider'>/</li><li class="breadcrumb"><a href="https://www.serco.com/sector-expertise">Sector Expertise</a></li><li class='divider'>/</li><li class="breadcrumb current"><span>Citizen Services</span></li></ul>
                
                                    <div class="news-heading ">

                                                    <h1>Delivering better government services to citizens</h1>
                        
                        
                            
                    </div>
                
                
                    <div class="news-content">

                        <div class="news-article">

                            
                            
                            
                                                                                                    
                                                                    <div class="news-article-body text-area">

                                        
                                        <p>Serc<img alt="" src="/media/859/859.original.jpg" style="float:right; height:356px; width:400px" />o is relied on to deliver a wide range of government services to citizens around the world. From the administration of flagship employment and health programmes to the management of government departments and contact centres, from the provision of complex case management to the operation of local waste management and leisure services.</p>

<p>Every day we actively seek to make governments more efficient, improve the service experience, and build confidence that limited public funds are being put to the most effective use, whilst observing complex regulatory and security requirements.</p>

<p>We help governments to drive cost-efficiencies and meet rising expectations for improved public services. We do this by streamlining frontline and back-office processes and using digital technology to facilitate self-service and increase convenience. As expert service integrators, we form effective partnerships with small enterprises to manage local delivery.</p>

<p>Our citizen-centric approach and empowerment of our people enable us to design better services, which&nbsp;are personalised to individual needs and offer a better experience.</p>

<h2>Our world of experience</h2>

<p>In addition to our other sectors, Serco provides public services to citizens around the world, from the administration of flagship employment and health programmes, such as the Affordable Care Act in the US and the Work Programme in the UK, to managing government departments, the Australian Tax Office, and Driver Examination Services in Canada.</p>

<p>We deliver essential support services to local and national governments, including complex case management, contact centres, finance, and ICT services. We also manage sport and leisure facilities and operate waste and environmental services on behalf of local authorities.</p>


                                        
                                    </div>
                                                            
                            
                            
                            

                            
                                                                                                    
                            
                            
                            
                            
                            
                        </div>

                                                    <div class="news-sidebar">

                                <div class="quicklinks-section">

                    <h3 class="">Citizen Services in our regions</h3>
        
                    <ul class="quicklinks">
                                                        <li>
                        <a href="/aspac/sector-expertise/citizen-services" >
                            Asia Pacific
                            <i class="icon-more"></i>                        </a>
                    </li>
                                                        <li>
                        <a href="/na/sector-expertise/citizen-services" >
                            North America
                            <i class="icon-more"></i>                        </a>
                    </li>
                                                        <li>
                        <a href="/uk/sector-expertise/citizen-services" >
                            UK &amp; Europe
                            <i class="icon-more"></i>                        </a>
                    </li>
                            </ul>
        
        
        
    </div>


                                <div class="text-area">
        <h4>Our market segments</h4>

<ul>
	<li>
	<p>Employment Services</p>
	</li>
	<li>
	<p>Skills, Training and Enterprise Support</p>
	</li>
	<li>
	<p>Grounds and Streets</p>
	</li>
	<li>
	<p>Waste and Recycling</p>
	</li>
	<li>
	<p>Leisure Services</p>
	</li>
	<li>
	<p>Over the Counter Services</p>
	</li>
	<li>
	<p>Contact Centres and Complex Case Management</p>
	</li>
	<li>
	<p>Back and Middle Office Services</p>
	</li>
	<li>
	<p>Workforce Development</p>
	</li>
	<li>
	<p>Technical and Engineering Services</p>
	</li>
	<li>
	<p>Professional Services for European Institutions &amp; Agencies</p>
	</li>
</ul>

    </div>

                            </div>
                        
                    </div>

                

            </section>
        
        
        
        
        <section class="block-section">

        <div class="block-header collapsible collapsed">
            <div class="alpha">
                <h2 class="block-title">Contact the public service experts</h2>
            </div>
        </div>

        <div class="contact-form-static">

            <div class="contact-content">
                <p>Contact us for further information on Serco&rsquo;s Citizen Services:</p>

<p><img alt="" src="/media/859/859.original.jpg" style="height:320px; width:360px" /></p>

            </div>

            <div class="contact-form">

                
                <form method="post" action="https://www.serco.com/contact-email">

                    <div class="form-group">
                        <label>Name</label>
                        <input name="name" type="text" class="form-control" value="">
                    </div>

                    <div class="form-group">
                        <label>Company</label>
                        <input name="company" type="input" class="form-control" value="">
                    </div>

                    <div class="form-group">
                        <label>What would you like to know?</label>
                        <textarea name="content" class="form-control"></textarea>
                    </div>

                    <div class="form-group">
                        <label>Please enter your email address</label>
                        <input type="text" name="email" class="form-control" value="">
                    </div>

                    <div class="form-group">
                        <input type="hidden" name="_token" value="z1YUwdBrLuUVyuKFMo0mkD9kodznpe6iFf1fqg2c">
                        <input type="hidden" name="timestamp" value="1521563393">
                        <input type="hidden" name="pid" value="68">
                        <input type="hidden" name="lid" value="77">
                        <input type="hidden" name="origin" value="https://www.serco.com/sector-expertise/citizen-services">
                        <input type="text" name="catcher">
                        <button type="submit" class="button-primary">Send message</button>
                    </div>
                </form>
            </div>


        </div>

    </section>


        
    </main>



<footer>
    <div class="footer-content">

        <div>
            <div class="footer-half">

                <div class="footer-column">
                    
                        <input id="vb-about-us-overview" type="checkbox" class="visibility-toggle">
                        <h3>
                            <label for="vb-about-us-overview">About Us Overview</label>
                            <i class="icon-upchevron"></i>
                            <i class="icon-downchevron"></i>
                        </h3>

                        <ul class="visibility-toggle-panel">
                                                                                            <li><a href="/about">About Us</a></li>
                                                                                            <li><a href="/about/our-strategy">Our Strategy</a></li>
                                                                                            <li><a href="/about/culture-and-values">Our Values</a></li>
                                                                                            <li><a href="/about/serco-code-of-conduct">Code of Conduct</a></li>
                                                                                            <li><a href="/about/business-relationships">Business Relationships</a></li>
                                                                                            <li><a href="/about/corporate-responsibility">Corporate Responsibility</a></li>
                                                                                            <li><a href="/about/the-board-and-governance">Board and Governance</a></li>
                                                                                            <li><a href="/about/office-locations">Office Locations</a></li>
                                                                                            <li><a href="/about/corporate-responsibility/slavery-and-human-trafficking-statement">Slavery and human trafficking statement</a></li>
                                                                                            <li><a href="/about/corporate-responsibility/tax-strategy">Tax Strategy</a></li>
                                                    </ul>

                                    </div>

                <div class="footer-column">
                    
                        <input id="vb-information-for-investors" type="checkbox" class="visibility-toggle">
                        <h3>
                            <label for="vb-information-for-investors">Information for Investors</label>
                            <i class="icon-upchevron"></i>
                            <i class="icon-downchevron"></i>
                        </h3>

                        <ul class="visibility-toggle-panel">
                                                                                            <li><a href="/investors/">Investors page</a></li>
                                                                                            <li><a href="/investors/results-reports-events">Results, Reports, Presentations and Events</a></li>
                                                                                            <li><a href="/investors/financial-calendar">Financial Calendar</a></li>
                                                                                            <li><a href="/investors/regulatory-news">Regulatory News</a></li>
                                                                                            <li><a href="/investors/share-price-data">Share Price Information</a></li>
                                                                                            <li><a href="/investors/shareholder-information">Shareholder Information</a></li>
                                                    </ul>

                                    </div>

            </div>

            <div class="footer-half">

                <div class="footer-column">
                    
                        <input id="vb-careers" type="checkbox" class="visibility-toggle">
                        <h3>
                            <label for="vb-careers">Careers</label>
                            <i class="icon-upchevron"></i>
                            <i class="icon-downchevron"></i>
                        </h3>

                        <ul class="visibility-toggle-panel">
                                                                                            <li><a href="/careers">Search and Apply for a Job</a></li>
                                                                                            <li><a href="/careers/why-work-for-serco">Why Work for Serco?</a></li>
                                                                                            <li><a href="/careers/recruitment-agencies">Recruitment Agencies</a></li>
                                                    </ul>

                    
                        <input id="vb-media" type="checkbox" class="visibility-toggle">
                        <h3>
                            <label for="vb-media">Media</label>
                            <i class="icon-upchevron"></i>
                            <i class="icon-downchevron"></i>
                        </h3>

                        <ul class="visibility-toggle-panel">
                                                                                            <li><a href="/news/">News and Media</a></li>
                                                                                            <li><a href="/news/media-releases">Search Media Releases</a></li>
                                                                                            <li><a href="/news/media-releases">Media Contacts</a></li>
                                                    </ul>

                                    </div>

                <div class="footer-column">
                    
                        <input id="vb-global-homepages" type="checkbox" class="visibility-toggle">
                        <h3>
                            <label for="vb-global-homepages">Global Homepages</label>
                            <i class="icon-upchevron"></i>
                            <i class="icon-downchevron"></i>
                        </h3>

                        <ul class="visibility-toggle-panel">
                                                                                            <li><a href="/aspac">ASPAC</a></li>
                                                                                            <li><a href="/me">Middle East</a></li>
                                                                                            <li><a href="/na">North America</a></li>
                                                                                            <li><a href="/uk">United Kingdom &amp; Europe</a></li>
                                                    </ul>

                    
                        <input id="vb-contact-information" type="checkbox" class="visibility-toggle">
                        <h3>
                            <label for="vb-contact-information">Contact information</label>
                            <i class="icon-upchevron"></i>
                            <i class="icon-downchevron"></i>
                        </h3>

                        <ul class="visibility-toggle-panel">
                                                                                            <li><a href="/contact-us">Contact details</a></li>
                                                                                            <li><a href="/about/office-locations">Office Locations</a></li>
                                                    </ul>

                    
                        <input id="vb-follow-us" type="checkbox" class="visibility-toggle">
                        <h3>
                            <label for="vb-follow-us">Follow us</label>
                            <i class="icon-upchevron"></i>
                            <i class="icon-downchevron"></i>
                        </h3>

                        <ul class="visibility-toggle-panel">
                                                                                            <li><a href="https://www.linkedin.com/company/serco">Linkedin</a></li>
                                                                                            <li><a href="https://www.youtube.com/user/sercovideo">You Tube</a></li>
                                                                                            <li><a href="https://twitter.com/sercogroup">Twitter</a></li>
                                                    </ul>

                                    </div>

            </div>
        </div>

        <div class="legal">
            <ul>
                                                        <li><a href="/privacy-policy">Legal Privacy Policy</a></li>
                                                        <li><a href="/cookie-statement">Cookie Statement</a></li>
                                                        <li><a href="/copyright">Copyright</a></li>
                                                        <li><a href="/accessibility">Accessibility</a></li>
                            </ul>
        </div>
            </div>
</footer>


    <script src="/js/all.js"></script>
    <script type="text/javascript" src="https://addevent.com/libs/atc/1.6.1/atc.min.js" async defer></script>
    <script type="text/javascript">
        window.addeventasync = function(){
            addeventatc.settings({
                license    : "aYuhOlowpztUKqJYSmnl14731"
//            mouse      : false,
//            css        : true,
//            outlook    : {show:true, text:"Outlook"},
//            google     : {show:true, text:"Google <em>(online)</em>"},
//            yahoo      : {show:true, text:"Yahoo <em>(online)</em>"},
//            outlookcom : {show:true, text:"Outlook.com <em>(online)</em>"},
//            appleical  : {show:true, text:"Apple Calendar"},
//            facebook   : {show:true, text:"Facebook Event"},
//            dropdown   : {order:"outlook,google,appleical"}
            });
        };
    </script>

</body>
</html>
