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                                                    <h1>Accessibility</h1>
                        
                        
                            
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                                        <p>We want everyone who visits the Serco.com website to feel welcome and find the experience rewarding.</p>

<h3><strong>What are we doing?</strong></h3>

<p>To help us make the Serco.com website a positive place for everyone, we&#39;ve been using the <a href="http://www.w3.org/TR/WCAG/">Web Content Accessibility Guidelines (WCAG) 2.0</a>. These guidelines explain how to make web content more accessible for people with disabilities, and user friendly for everyone.</p>

<p>The guidelines have three levels of accessibility (A, AA and AAA). We&rsquo;ve chosen Level AA as the target for the Serco.com website.</p>

<h3><strong>How are we doing?</strong></h3>

<p>We&#39;re working hard to achieve our goal of Level AA accessibility, but we realise there are some areas that still need improving. The following information explains what we&#39;re doing to make that happen.</p>

<h4><strong>1.2.4: Captions</strong></h4>

<p>Currently we have not included captions on video content, we plan to rectify this by the end of Q1&nbsp;2018 and will add captions on all new content.</p>

<h4><strong>1.2.5: Audio Description </strong></h4>

<p>Currently we don&#39;t provide this and will be looking at external support to understand how we can achieve this where necessary.</p>

<h4><strong>3.1.1: Language of Page</strong></h4>

<p>Apologies for the technical language used here. The site requires a slight repair to ensure for HTML documents we add the lang attribute and a valid ISO-639-1 two letter language code to the opening HTML element. In addition, for XHTML documents we need to add both the lang and xmllang attributes with a valid ISO-639-1 two letter language code to the opening HTML element. This will be resolved by the end of Q1 2018.</p>

<h4><strong>1.4.1: Use of Color</strong></h4>

<p>Based on our testing we will look to replace our i elements with em or strong to make clearer. We set a minimum accessibility standard of &lsquo;AA&rsquo; for screen readability. This will be resolved by the end of Q1 2018.</p>

<h4><strong>1.3.1: Info and Relationships</strong></h4>

<p>Again apologies for the technical language, we have identified a requirement around labelling. Repair work required: Add a label element that surrounds the control&#39;s label. Set the for attribute on the label element to the same value as the id attribute of the control. And/or add a title attribute to the input element. And/or create a label element that contains the input element. Also, add text to the input element&#39;s associated label that describes the purpose or function of the control. We are looking into this and will resolve as soon as possible.</p>

<h4><strong>1.1.1: Non-text Content</strong></h4>

<p>We are currently running through the website ensuring that all non-text content has an alternative. This is largely on images used to compliment media releases. We plan to complete this by the end of Q2 2018.</p>

<p>We test the website on a quarterly basis against the WCAG 2.0 guidelines.</p>

<p>This accessibility statement was updated on 6th December 2017.</p>


                                        
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                <p>Serco is committed to ensuring that all aspects of its website are accessible, if you had trouble with any part of it, please get in touch. We&#39;d like to hear from you either by completing this form or emailing us at <a href="mailto:hostmaster@serco.com">hostmaster@serco.com</a></p>

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